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FREQUENTLY ASKED QUESTIONS How long has Tropical Travel been in business? Twenty one years - and we’re very proud of it! Tropical Travel began operating as Belize Promotions in 1984. We began expanding the scope of our operations soon thereafter. Since then we have received so many references and kudos that we have become the most highly recommended travel service in all of our areas of expertise. We now serve thousands of clients to our growing list of destinations. Are you a “specialty” travel service? Yes and No. Yes, we are specialists in our destinations. We know and book all activities in each. No, we do not specialize in just scuba diving, sport fishing, natural history, archaeology, etc. Our many years of traveling throughout the region and knowledge of all their various activities and attractions allow us to service all our clients needs.Are your tours for everyone? Not necessarily. It is the responsibility of each client to select a trip that is appropriate to their health, physical abilities and interests. Certainly we will offer advice, but the final decision to travel on any particular itinerary is ultimately with the individual traveler.How do I make a reservation? Once you have selected the tour you wish, just give us a call with the dates of travel. We will determine the availability of the tour and quote our discount airfare from the departure city. Then we will confirm your instructions and begin the billing and voucher process.Can I make a reservation online? Yes and no. You may use our email address, adventure@tropicaltravel.com, to request any of our tours, and we will respond immediately. But, since one of the greatest benefits of using Tropical Travel is our ability to offer discounted airfares, and their availability is limited, a slight change in itineraries, departure or return dates can make a significant difference in a package’s total price. Therefore, in order to serve you better, we suggest that all reservations be made by phone. What does the tour cost include? We include details in each of our tour descriptions. However, any questions will be addressed separately. BUT—IT SHOULD BE NOTED THAT INTERNATIONAL AIR IS NOT INCLUDED in any tour. Our discount airfares are available from most major cities.Do you offer customized tours? Yes. We can take portions of existing tours and combine them with portions of others to suit your requests. We can also completely customize any specific tour. Due to the large number of clients we send to our destinations we offer customized tours at package tour rates.Do you offer guaranteed departure dates? Yes, where there are good reasons to do so. Those are the tours where there are extraordinary activities on the tour or where the individual or small group pricing would not be reasonable for the value minded client. PLUS—this year we will begin offering our own very special Escorted Guaranteed Departure tours to Belize, Costa Rica, Ecuador, Guatemala, Mexico and Peru. By combining group airfares with extraordinary activities and events we will be offering Trips of a Lifetime! Please check our website for these itineraries and departure dates.Do you offer transfers or extra hotel nights? Yes. Where noted, transfers are included. Where they are not included, they can be arranged. Similarly, the number of hotel nights included in each tours are noted, but additional nights are certainly available. Can Tropical Travel book airline reservations? Yes. As we noted previously, we can book airline reservations from most major U.S. departure cities to our destinations at discount fares. But, these are not included in any of our packages.Are there penalties for changes in reservations? A $25 fee will be charged for changes to a confirmed reservation prior to the issuance of documentation. Once travel documents and tickets have been issued a $50 per person change fee applies. Changes by Passengers are subject to any other change or cancellation penalties that may be imposed by suppliers or airlines. Are there any tour cancellation penalties? Yes. Cancellation penalties of up to deposits of $200 ($300 for major holiday periods, i.e. Thanksgiving, Christmas and New Year‘s, Holy Week, Spring Break, etc., highly customized bookings) can apply. Please see our color brochure for the specifics.Do you accept late bookings? Yes, but there might be extra charges for processing, handling and voucher delivery.What if I am unable to make any portion of my tour? Once the tour begins or travel commences, unused portions of packages are non-refundable. When will I receive my travel documents? Except in the case of late bookings, travel documents will be delivered no later than one week prior to departure.Will there be any variations in tour itineraries? Due to unanticipated conditions it is possible that certain activities or services may be substituted for similar scheduled activities. Certain services may be interrupted or cancelled due to weather or other conditions out of the control of the hotels, airlines, tour operators or Tropical Travel. No refunds will be granted as a result of these interruptions or cancellations.How much luggage can be taken on tour? Please keep your luggage to a minimum, especially if air transfers are included as part of your tour. In most cases these carriers restrict luggage to two pieces with a limit of 25 pounds.What type of accommodations are included on the tours? Descriptions of many accommodations are included in our color brochure. Unless otherwise noted lodgings are at lease 4 Star. Are there any special entry or documentation requirements for entry into the destinations offered? Each country has its own entry requirements. Current requirements are presented in each section of our brochure. Changes can occur without notice and we cannot be held responsible for these changes.Do you have any travel insurance available? Yes. Trip cancellation, interruption or delay, accidental death and dismemberment, excess medical expense and excess baggage coverages are available through TravelSafe Worldwide Travel Insurance. We will be pleased to provide applications if you so desire. Remember - Anytime, anywhere unexpected events can complicate even the best planned trip! We highly recommend that you consider purchasing these coverages. We welcome any other questions!
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